Cancellation Policy

1. Cancelling your order

We accept cancellation requests before your order is dispatched. If you would like to cancel, please contact Ninja Pro as soon as possible so we can check your order’s status.

2. How to request a cancellation

Email ninjakitchenpro@proton.me with the subject line “Cancellation request” followed by your order number.

Please include:

  • Your order number.
  • The name and email address used at checkout.
  • Whether you wish to cancel the entire order or specific items.
  • The item names and quantities if requesting a partial cancellation.

3. Confirmation of your request

Our support team will check whether your order has been dispatched and email you with the outcome. Sending a request does not confirm that your order has been cancelled. Please look for our cancellation confirmation email.

4. Orders already dispatched

If your order has already been dispatched, contact our support team for help with the next steps. You can request a return within 30 days after delivery. Please visit our Return and Refund Policy for return-request instructions.

5. Cancellation refunds

For a confirmed cancellation of a paid order, we will arrange a refund for the cancelled items. If the entire order is cancelled before dispatch, we will also refund any shipping charge paid for that order. We do not charge a cancellation fee.

Approved cancellation refunds are processed to the original payment method within 10 business days of cancellation confirmation. Your bank or payment provider may take additional time to display the credit.

For a partial cancellation, our confirmation email will explain the refund amount and any shipping charge that remains for the items still being sent.

6. Order changes and address corrections

If you need to change an item or correct your delivery address, email us as soon as possible. Our support team will check your order’s status and let you know whether the requested change can be made.

7. Help with a cancellation or refund

If you have not received a response to your cancellation request, or need an update on a confirmed cancellation refund, email us with your order number.

Contact Ninja Pro at ninjakitchenpro@proton.me.