Frequently Asked Questions
Where does Ninja Pro ship?
We ship throughout the United States, Canada, the United Kingdom, Australia, and New Zealand.
How long does shipping take?
Our shipping time is 5–8 business days. Visit our Shipping Policy for more information.
How can I contact customer support?
Email us at ninjakitchenpro@proton.me. For questions about an existing order, include your order number and the email address used at checkout.
How do I ask for an update on my delivery?
Email our support team with your order number and a description of your question so we can assist you.
How do I request a cancellation?
Email ninjakitchenpro@proton.me with your order number and the items you would like to cancel. See our Cancellation Policy for request instructions.
How long do I have to request a return?
You can request a return within 30 days after delivery. Email our support team for instructions and the return address before sending an item back. Visit our Return and Refund Policy for more information.
What should I do if my item arrives damaged, faulty, or incorrect?
Contact us with your order number and a description of the issue. Include photos of the item and packaging where possible to help us review your enquiry.
How can I ask about a refund?
Email our support team with your order number and details of your refund enquiry.
Where can I read your privacy information?
Visit our Privacy Policy page for access to our full privacy disclosures, or our Cookies Policy page for our cookies disclosure.
Still have a question?
Contact Ninja Pro at ninjakitchenpro@proton.me.